Network Infrastructure Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• Maintains the support process and ensures that requests for support are handled according to the procedures
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
• Identifies and resolves problems following agreed procedures
• Carries out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
• Prioritises and diagnoses incidents according to agreed procedures
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents and follows up until incident is resolved
• Provides service recovery, following resolution of incidents
• Documents and closes resolved incidents according to agreed procedures
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by NTT standard operating procedures.
• Identifies problems and errors prior to or when they occur
• Logs all such incidents in a timely manner with the required level of detail with all the necessary
• Cooperates with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution

What you'll be doing

.   Contract Role

Duration : 6 Months contract

  Network Infrastructure Engineer

• Degree in Computer Science/Telecommunications or related disciplines
• Minimum 5 years of relevant experience in design, implementation, and support of large scale mission-critical IP networks and Internet infrastructures
• Holder of CCNP/CCIE or equivalent certification
• Experience in security, networking, and emerging technologies including Firewall, Routers, Switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology, etc.
• Hands-on experience in trouble-shooting complex IP networks
• Experience in programming such as Python and other languages for network automation
• Familiar with Ansible, Solarwinds, JIRA
• Strong communication and interpersonal skills, independent, proactive

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.