Your opportunity
As part of the APJ Customer Adoption Group, the Technical Account Manager will engage with our customers on a technical level while running the lifecycle of success for them. This role is accountable for the success, maturity and adoption of the customer with a key outcome being Value Realization!
This person will build a technical advisor relationship with customers and the different customer personas. They'll proactively conceptualize creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product. The role will be accountable for functioning as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementations.