Sr. Lead, Crisis & Emergency Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

In this role, you will be responsible for developing, implementing, and managing comprehensive crisis management program to minimize the impact of disruptions to business operations, ensure the safety of employees, and protect the organization's assets.

Tasked with providing leadership in the growth of the crisis management program includes leading program management and framework at the enterprise level, development and administration of program-specific tools and platforms, resources/training and event response exercise development and facilitation.

This position will take the lead in coordinating live event threat monitoring, business disruption response, event/exercise response and recovery coordination activities such as urgent communication tool administration, messaging protocols, and enterprise-wide collaboration.

Responsibilities:

• Develop and maintain a comprehensive Crisis and Emergency Management (CEM) program that identifies potential risks and outlines response protocols including planning, assessment, response, and recovery.

• Partner with business units to assess their continuity and CEM needs and provide guidance on risk management strategies.

• Develop and conduct crisis management training and awareness programs for employees and stakeholders to ensure they understand their roles and responsibilities in crisis and emergency management.

• Provide governance and oversight of the CEM program, including tools and resources and execute program management strategies, plans and playbooks, ensuring alignment to regulatory requirements and industry standards.

• Manages, monitors, and drives response and recovery planning activities at the regional and national levels.

• Work with external partners, such as emergency services, government agencies and insurance providers, to ensure appropriate support is available during a crisis to regional and country Crisis Management Teams (CMT).

• Continually assess the organization's emergency plans to ensure they remain effective and relevant as required by policy and Corporate Guidelines.

• Act as the primary point of contact for multi-disciplinary teams during significant crisis management related issues within the organization.

• Facilitates live event Lesson Learned/Postmortem assessments with front line teams, key partners, and stakeholders to identify gaps and risks, analyze and identity root cause for remediation and improvements to processes, procedures, plans and playbooks.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Compensation

The compensation range for the position in the U.S. is $93,360 to $177,360 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $102,720 to $213,000 

Colorado: $93,360 to $177,360 

New York City: $112,080 to $213,000 

Washington: $102,720 to $195,120 

Washington DC: $102,720 to $195,120 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances:

• Minimum of 3+ years’ experience corporate crisis management

• Bachelor’s degree in Emergency/Crisis Management or equivalent

• Outstanding communications & self-driven initiative skills

• Strong analytical and critical thinking skills

• Proficient in Microsoft Office tools 

• Excellent written and verbal communication skills

• Strong time management and organizational skills

• Ability to operate effectively across a global organization and interact confidently with stakeholders at all levels.

• Strong critical thinking and critical thinking skills

• Detail-oriented, flexible and ability to interact confidently with stakeholders of all levels.

• Ability to proactively solve problems to meet deadlines in a fast-paced environment. 

Preferred Skills and Experience:

• Certified  Homeland Security, Emergency Preparedness & Response

• Project Management Professional (PMP) certification

• FEMA Independent Study/Instructor-led Courses: Incident Command System (ICS)-100, ICS-200, ICS-300, ICS-400, ICS-700, ICS-800

• Master’s degree in Emergency/Crisis Management or equivalent

• Risk Management Associate Business Continuity Professional (ABCP) certification

• Relevant certification such as Certified Emergency Manager (CEM), Crisis Management Certified Specialist (CMCS), or ASIS Certified Protection Professional (CPP)

• Top Secret Security Clearance, Defense Industrial Security Clearance Office

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
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